Please inspect arrived package and products as soon as they arrive at your door!
If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
Refund policy
Returns and Exchanges
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If for any reason you are not satisfied with your purchase and have identified a quality-related issue, return it within 24 hours for an exchange or a refund of the purchase price of the products only (less shipping and handling). Credit can only be provided if the product is returned for review. Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim.
If you choose to return, for credit, an unopened, unused item, a 15% restocking fee will be applied to the value of the product and deducted from your return.
ALL RETURNS MUST BE SHIPPED TO:
Sam’s Caviar
Attn: Receiving Dept
1000 NW 159th Drive
Miami, FL 33169-5806
For more information about shipping, contact us or call us at +1 (818) 818-3222 during regular business hours.
All prices are subject to change without prior notice.
Our product pictures: Actual items may differ slightly from the pictures shown.