Shipping & Handling Policy
Shipping Method
Perishable items must be shipped via Fedex Priority Overnight Shipping (1 day).
Non-perishable items may be shipped via Fedex Ground (2-7 business days) or Priority Overnight Shipping (1 business day).
Combined items – If you have selected both perishable and non-perishable items in your cart, the order will be shipped via Fedex Priority Overnight Shipping.
Note: Ground shipping does not guarantee the date of delivery. Therefore, there are no refunds or claims possible for late arrivals. If you require your order to arrive on a specific date, we suggest you choose the Fedex Priority Overnight Shipping method and then pick the date you prefer.
Shipping and Handling Charges
- 0 -10 pound 29.99$ (USA)
- 10 over pound 39.99$ (USA)
International delivery (Puerto Rico, Guam, Virgin Islands and other countries)
Please contact us directly at +1 (818) 818-3222 to obtain a shipping quote and confirm availability.
Multi-Warehouse Shipping
Some products could be shipped from different warehouses. In this case shipping rates will be calculated separately for every warehouse by standard rates. Full information about shippent costs will be available on checkout page during the order process.
Saturday delivery
Available with Priority Overnight Shipping only
Saturday delivery rate of $16 is added to the cost of Priority Overnight Shipping (ex. $29 +$16=$45)
Please check the Saturday delivery box in your cart.
Orders must be placed by 12:00 PM EST on Friday
Please note that not all geographical locations are available for Saturday delivery.
Shipping Limitations
Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day after: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Foie Gras shipping limitations
Due to California’s law Foie Gras cannot be shipped or sell in California. Foie Gras will be excluded from all orders with Califarnia’s shipping addresses, cost of these products will not be charged.
Order Processing
Monday through Thursday
Orders placed before 12:00 PM EST (6:00 AM EST on Mondays) will arrive the next day, when Priority Overnight Shipping is chosen.
Orders placed after 12:00 PM EST (6:00 AM EST on Mondays) will be shipped the next day and delivered in one (1) day, when Priority Overnight Shipping is chosen.
Unless Saturday Shipping is chosen, orders placed after 12:00 PM EST on Thursday will be shipped on Monday and arrive the following Tuesday.
Returns and Exchanges
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If for any reason you are not satisfied with your purchase and have identified a quality related issue, return it within 24 hours for an exchange or a refund of the purchase price of the products only (less shipping and handling). A credit can only be provided if the product is returned for review. Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim.
If you choose to return, for credit, an unopened, unused item, a 15% restocking fee will be applied to the value of the product and deducted from your return.
ALL RETURNS MUST BE SHIPPED TO:
Sam’s Caviar
Attn: Receiving Dept
1000 NW 159th Drive
Miami, FL 33169-5806
For more information about shipping, contact us or call us at +1 (818) 818-3222 during regular business hours.
All prices are subject to change without prior notice.
Our product pictures: Actual items may differ slightly from pictures shown.
Important!
Please inspect arrived package and products as soon as they arrive to your door!
If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.